Seaside Medical Centre

Engage Consult is our secure online consultation service, allowing you to contact Seaside Medical Centre without needing to call or visit the practice.

You can use Engage Consult to:

• Request medical advice for new or ongoing health problems
• Ask administrative questions, such as test results, fit notes, or forms
• Submit non-urgent queries to the practice
• Send information requested by a clinician

When is the service available?

Engage Consult is available Monday to Friday, 8:00am to 6:30pm.

All requests are reviewed by our team and are prioritised according to clinical need. Please note that submitting an online consultation does not guarantee a same-day appointment or response.

How quickly will I receive a response?

We aim to respond as quickly as possible. During particularly busy periods, it may take up to three working days for us to review and respond to your request.

Please ensure you read the confirmation email sent after submitting your consultation. This explains our response times and what you should do if you need medical help before we contact you.

Urgent medical problems

If your condition is urgent and cannot wait for a response through Engage Consult, please contact the practice on 01323 725667 or call NHS 111 for advice.

In a medical emergency, always call 999.

When the practice is closed

The service is not available when the practice is closed, including weekends and Bank Holidays. Requests submitted after 5pm Monday - Friday will be reviewed on the next working day. 

Following patient feedback, we have upgraded our phone system to improve your experience when contacting the Practice.  We have always acted on feedback and while all reception and administrative staff are available from 8:30am to answer calls, high demand can sometime result in frustrating waiting times.

Our new system allows you to call the Practice and continue with your day, safe in the knowledge that you will receive a call back once you reach number one in the queue.

Patients should continue to phone the Practice as usual and select from the following options:

• Press 1 to check or cancel an appointment; 
• Press 2 to book an appointment;
• Press 3 for general enquiries.

If you cancel an appointment a confirmation text will be sent to you.

Feedback from patients has been very positive so far and we hope this small change will help reduce frustration when calling the Practice, particularly during busy morning periods.

If communication is difficult and you need help with interpreting and translation, please arrange for a friend or relative to accompany you to your appointment. This will ensure that your visit to the doctor is beneficial and will enable you to be treated appropriately. Interpreting and Translation services are available and can be arranged in advance of the appointment with prior notice. This service can be arranged free of change.