Change to Extended Hours
The extended hours service that takes place on a Monday and Tuesday evening will be ceasing from May 1st 2016. We are unable to continue with this service due to Dr Bari leaving, however we will try to introduce it again in the future.
We would like to welcome Dr Katsoni to the Practice. She will be working at the Practice on Monday, Wednesday and Thursday. Dr Katsoni will be taking on some of Dr Bari's patients.
Dr Varuna will be taking over the Diabetic Clinics from Dr Bari. We do ask that patients that recieve a letter regarding their appointments, should ring the Practice and confirm that they are able to attend.
New Telephone Upgrade
From January 18th 2016 we will be upgrading our telephone system. You will notice that when you ring the Practice at busy times you will be automatically told your 'place in the queue'. There you, the patient will have the option of holding to speak to a receptionist, ringing back at a busy time or using our on-line services to book, change or cancel appointments. All calls will be recorded for training purposes. The upgrade will improve the overall efficiency of the phone system which is a welcomed improvement at Seaside Medical Centre.
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Patient Online Services
From the beginning of April 2015 we will be able to offer further Online Services in addition to those currently offered below.
- Prescription ordering that is linked directly to your patient record (we will still continue running our current repeat prescription ordering service).
- Online Appointment Booking Service.
- Online Summary Record Access (enabling you to view your medication, any known allergies and adverse reactions).
Online Access to your Medical Record - Coming Soon
OUR STATEMENT OF INTENT
This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 1st April 2016 subject to the necessary NHS GP systems and software being available to the practice.
The current online patient services are supplied by:
GP System Supplier - INPS
GP System Version - Vision
This practice currently offers the following facility for patients:
- To book, view, amend, cancel and print appointments online.
- To order their medication online, view and print a list of their repeat prescriptions or medicines and appliances.
- To view on line, export or print any summary information from their record, relating to medication, allergies and advers reactions.
We have publicized and promoted our online services to our patients through the practice website, newsletters, posters and patient booklet.
We are now working towards expanding patient online access to records to include information on diagnosis, consultation history, procedures and test results with effect from 1st April 2016.
We will be doing this in the following stages to ensure the necessary processes are in place, to safeguard patient confidentiality, resolve any technical issues and promote effective use of the enhanced records access:
- Offer to our patient group members to use.
- Review this process and identify any areas for improvement.
- Promote access to specific larger groups of patients - for example those with long term conditions.
- Commence access to DCR for all patients who request it.
If you would like to register for Patient Services, you will need to come into the surgery with proof of photo ID and complete a registration form.
For more information about how to register for these services, please click here.
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. See also the important information regarding changes to the collection of prescriptions to comply with the Care Quality Commission. Find out more
Like To Register?
Our list is now open to patients new to the area.
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms, bring two forms of identification and come and see us. Find out more
Need an appointment? You can phone the practice or make appointments on-line. We would appreciate if patients cancel appointments that are not required in order to allow others to use them. Find out more
*THIS EXTENDED HOURS SERVICE WILL CEASE FROM MAY 1ST 2016*
On Monday evening the Practice operates an extended hours service. These appointments are pre-booked in advance and GPs will not be available to take telephone calls during these times. There are limited doctors available during this time and there are some clinical tests i.e. blood tests that cannot be performed during these late evening surgeries. Please be advised that all doctors run morning and afternooon appointment sessions four days per week. These sessions may vary from time to time.
Patient Non Attendance
Are you frustrated you can't get an appointment, do you know how many appointments are wasted? In January the Practice had 219 unattended appointments. 114 Doctor appointments and 105 Nurses appointments. If all the appointments that had been unattended were 10 minutes, which we know not to be the case, just under 37 hours of working time was wasted. Patients should understand why it it vital to cancel unwanted appointments. Cancelling appointments couldn't be easier, on-line, by telephone or in person.
There is good access for the disabled to all of our consultation rooms, we have a lift to all floors. The surgery has a ramp and wide doors to allow for wheelchair access. If you require help getting through the doors please let us know you are coming so we can assist you.
The Practice offers the facility to breastfeed in private. Please ask for assistance at the reception.
NHS Health Trainer
Enjoy the benefits and achieve your goals with the help of a free Health Trainer. Clinics take place every Wednesday morning with Dominique the Health Trainer. You can be referred by your GP or by self referral. For details ask at the surgery or see a receptionist.
Care for the Carers Drop-in Clinic
Care for the Carers will be holding a drop-in clinic every 1st and 3rd Tuesday from 9am until 12 noon with the support worker Mark Tolhurst at Seaside Medical Centre. Mark will be available for help and advice.
Conduct within the Practice
We ask that our patients refrain from eating and drinking whilst in the Practice. All mobile telephones and electronic devices should remain on silent and children should be supervised at all times.
When the Practice is closed the out of hours service has been replaced with NHS 111. If you ring the Practice when we are closed and need medical attention a message will be given along with instructions to ring 111. All calls made to this service from any landline or mobile telephone will be free of charge.
So for medical care when the Practice is closed please call 111.
Statement of Purpose
Under the Health and Social Care Act 2008 Seaside Medical Centre is required to provide a statement of purpose to the Care Quality Commission:
All our staff are bound by the same rules of confidentiality as the Doctors and Nurses
To provide the highest standard of medical care to our patients; to seek continuous improvement in the health of our practice population; to deliver healthcare in an accessible, flexible and innovative way meeting our patients needs, and to reflect advances in Primary Healthcare and changing political and economic circumstances. To provide our team with a supportive and rewarding place to work.
Our Aims and Objectives
- Provide a high standard of medical care
- Be committed to our patients needs
- Act with integrity and complete confidentiality
- Be courteous, approachable, friendly and accommodating
- Ensure safe and effective services and environment
- To improve as a patient centred service through decision making and communication
- To maintain and develop our motivated and skilled work teams
- Through monitoring and auditing continue to improve our healthcare services
- Maintain high quality of care through continuous learning and training
- To guide our employees in accordance with diversity and equality
- To ensure effective and robust information governance systems
- Treat all patients and staff with dignity, respect and honesty.
Care Quality Commission
The Care Quality Commission has been set up to ensure that a wide range of health and social care services in England are meeting national standards of quality and safety. All GP Practices will be regulated by the Care Quality Commission from April 2013. If you would like to contact the CQC on 03000 616161 or at firstname.lastname@example.org if you would like to share an experience or a concern.
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