ARE YOUR DETAILS UP TO DATE?
Due to our new computer upgrade and our new Text Reminder Service we need to ensure the contact details we have for our patients are up to date. It is important that we have the correct telephone numbers including mobile telephone numbers on file. Please could you either come into the Practice and fill in our contact details slip or telephone the Practice and speak to our Reception Team.
The Practice is undergoing changes. We have changed our computer system and this may lead to appointments not running to time during this period. We apologise for any inconvenience this may cause and ask for your patience.
RESTARTING ONLINE SERVICES FEBRUARY 2017
Seaside Medical Centre has changed computer systems. As a result of this, our online services had to cease for a short period of time. We apologise but due to the new computer system we will need to ask patients who wish to use the online system to re-register for the service. We realise this is an inconvenience for patients that were already registered with vision on line but for us to do this securely we do need patients to come to the surgery to complete a form and show some form of identification. Once this has been done, patients will receive their linkage key to the online service within 7 days. We would like to ask for your patience during this transitional period.
BOOK NOW FOR YOUR FREE FLU JAB!
Be vaccinated against flu this year! FREE flu vaccines to all patients that are over 65 years of age. FREE flu vaccines for patients that are pregnant, suffer from diabetes, have lung problems which include asthma and COPD, heart problems and those that have immunity problems. Some people are at higher risk of serious illness and complications or even death if they catch flu, which is why the Department of Health recommends flu vaccinations for them and why Seaside Medical Centre offers their patients this service. If you think you meet the criteria or would like to know if you do, then please ring and enquire and book your appointment now!
ROUTINE HIV TESTING
HIV testing saves lives. Eastbourne Borough has a higher rate of residents who have HIV compared to other areas of East Sussex. Due to this we now routinely offer an HIV self-test as part of every new registration as recommended by Public Health England. For information on HIV and sexual health please visit www.eastsussexsexualhealth.co.uk.
NEW PRACTICE NURSES
We are pleased to announce that Nurse Ali and Nurse Kate, our new Practice Nurses has joined Seaside Medical Centre.
ARE YOU A CARER?
Do you look after a relative, friend or neighbour who couldn't manage without your help?
If you provide unpaid support to a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems, you ARE A CARER! You might feel that you're doing what anyone else would do in your situation; looking after your mum, son, or best friend and just getting on with it. Did you know that carers are eligible for a free flu vaccine? Book with Seaside Medical Centre today and let us know that you are a carer.
Seaside Medical Centre has been given a stamp of approval by inspectors after a visit from the Care Quality Commission in February. The Practice was found to be good for being caring, effective, safe, well led and responsive. The CQC team found an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Risks to patients were assessed and well managed and staff had the skills, knowledge and experience to provide effective care and treatment. Patients said they were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment. Read the full report HERE.
We are not a travel clinic and can only offer a limited service to patients that are registered at Seaside Medical Centre. Patients requiring holiday vaccinations need to complete a holiday vaccination form and submit it to the Practice 4 weeks prior to travelling. We will not be able to provide vaccinations unless the appropriate time has been allowed. Patients needing holiday vaccinations urgently need to approach a Travel Clinic. For more details on this service see Clinics and Services.
For more details on this service see 'Clinics and Services'
CERVICAL CANCER AWARENESS
Are you up to date with your smear test? It takes 5 minutes but could save your life, book now.
One You is a new campaign from Public Health England. It is aimed at all adults in England and encourages healthy lifestyle changes. The campaign is designed to help people make small changes to reduce their risk of serious illness in the future. One You will help patients consider their own well-being and do something positive for their health. Just go on-line and search One You and take the free health quiz today!
ADVANCED NURSE PRACTITIONER
Jane Strong has joined us as our Advanced Nurse Practitioner. Jane's role is an exciting advancement for the Practice in that she will be able to treat certain medical conditions without the direct supervision of a doctor. An Advanced Nurse Practitioner is licensed to diagnose diseases and conditions and prescribe medications as well as manage patient treatments. With Jane joining the team we hope patients will have better access to medical treatment when it is required.
The Diabetic Clinics are run by Dr Varuna and Nurse Lucy. We do ask that patients that receive a letter regarding their appointments, should ring the Practice and confirm that they are able to attend.
NEW TELEPHONE UPGRADE
From January 18th 2016 we will be upgrading our telephone system. You will notice that when you ring the Practice at busy times you will be automatically told your 'place in the queue'. There you, the patient will have the option of holding to speak to a receptionist, ringing back at a busy time or using our on-line services to book, change or cancel appointments. All calls will be recorded for training purposes. The upgrade will improve the overall efficiency of the phone system which is a welcomed improvement at Seaside Medical Centre.
PATIENT ONLINE SERVICES
From the beginning of April 2015 we will be able to offer further Online Services in addition to those currently offered below.
- Prescription ordering that is linked directly to your patient record (we will still continue running our current repeat prescription ordering service).
- Online Appointment Booking Service.
- Online Summary Record Access (enabling you to view your medication, any known allergies and adverse reactions).
ONLINE ACCESS TO YOUR MEDICAL RECORDS - COMING SOON
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Due to the increasing workload of the doctors and the change in the computer systems it has been necessary to increase the processing time of prescription requests. Please allow 3 FULL WORKING DAYS (excluding weekends and Bank Holidays) for repeat prescriptions, with additional time if it then has to be sent to a chemist. If you require your medication before this time then please make an appointment with the doctor. Prescription requests can not be taken over the telephone by receptionists or the doctor. Do you need to re-order your medication? Visit our prescriptions page and complete the online form. You can now sign up to do your prescriptions electronically (EPS). Doing this means that your prescription is sent to a chemist of your choice electronically, instead of being collected by a chemist collection service. This saves the patient time and allows the chemist to process the prescription quickly. See also the important information regarding changes to the collection of prescriptions to comply with the Care Quality Commission. Find out more
Click here to view information on The Electronic Prescription Service (EPS)
Need an appointment? You can phone the practice or make appointments on-line. We would appreciate if patients cancel appointments that are not required in order to allow others to use them. Find out more
We apologise but at the moment this service has been ceased. We hope to resume this service in the future.
PATIENT NON ATTENDANCE
Are you frustrated you can't get an appointment, do you know how many appointments are wasted? In September the Practice had 231 unattended appointments. 134 Doctor appointments and 97 Nurses appointments. If all the appointments that had been unattended were 10 minutes, which we know not to be the case, just over 23 hours of working time was wasted. Patients should understand why it it vital to cancel unwanted appointments. Cancelling appointments couldn't be easier, on-line, by telephone or in person.
There is good access for the disabled to all of our consultation rooms, we have a lift to all floors. The surgery has a ramp and wide doors to allow for wheelchair access. If you require help getting through the doors please let us know you are coming so we can assist you.
The Practice offers the facility to breastfeed in private. Please ask for assistance at the reception.
NHS HEALTH TRAINER
Enjoy the benefits and achieve your goals with the help of a free Health Trainer. Clinics take place every Wednesday morning with Liz the Health Trainer. You can be referred by your GP or by self referral. For details ask at the surgery or see a receptionist.
CARE FOR THE CARERS DROP-IN CLINIC
Care for the Carers will be holding a drop-in clinic every 1st and 3rd Tuesday from 9am until 12 noon with the support worker Mark Tolhurst at Seaside Medical Centre. Mark will be available for help and advice. Care for the Carers Information
CONDUCT WITHIN THE PRACTICE
We ask that our patients refrain from eating and drinking whilst in the Practice. All mobile telephones and electronic devices should remain on silent and children should be supervised at all times.
When the Practice is closed the out of hours service has been replaced with NHS 111. If you ring the Practice when we are closed and need medical attention a message will be given along with instructions to ring 111. All calls made to this service from any landline or mobile telephone will be free of charge.
So for medical care when the Practice is closed please call 111.
National GP Survey Rankings 2015
Click Here to find out more
FRIENDS AND FAMILY SURVEY - NEW
Click here if you would like to take part in the Friends and Family Test.
Book now for your annual Flu vaccination.
Click here to read the latest advice from Public Health England.
For further information, please CLICK HERE
ADVICE ON GOUT
For further information, please CLICK HERE
LIVING WELL SERVICE
Click here to view the Living Well Presentation.
For further information, please CLICK HERE
STATEMENT OF PURPOSE
Under the Health and Social Care Act 2008 Seaside Medical Centre is required to provide a statement of purpose to the Care Quality Commission:
All our staff are bound by the same rules of confidentiality as the Doctors and Nurses
To provide the highest standard of medical care to our patients; to seek continuous improvement in the health of our practice population; to deliver healthcare in an accessible, flexible and innovative way meeting our patients needs, and to reflect advances in Primary Healthcare and changing political and economic circumstances. To provide our team with a supportive and rewarding place to work.
OUR STATEMENT OF INTENT
This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 1st April 2016 subject to the necessary NHS GP systems and software being available to the practice.
The current online patient services are supplied by:
GP System Supplier - INPS
GP System Version - Vision
This practice currently offers the following facility for patients:
- To book, view, amend, cancel and print appointments online.
- To order their medication online, view and print a list of their repeat prescriptions or medicines and appliances.
- To view on line, export or print any summary information from their record, relating to medication, allergies and advers reactions.
We have publicized and promoted our online services to our patients through the practice website, newsletters, posters and patient booklet.
We are now working towards expanding patient online access to records to include information on diagnosis, consultation history, procedures and test results with effect from 1st April 2016.
We will be doing this in the following stages to ensure the necessary processes are in place, to safeguard patient confidentiality, resolve any technical issues and promote effective use of the enhanced records access:
- Offer to our patient group members to use.
- Review this process and identify any areas for improvement.
- Promote access to specific larger groups of patients - for example those with long term conditions.
- Commence access to DCR for all patients who request it.
If you would like to register for Patient Services, you will need to come into the surgery with proof of photo ID and complete a registration form.
For more information about how to register for these services, please click here.
OUR AIMS AND OBJECTIVES
- Provide a high standard of medical care
- Be committed to our patients needs
- Act with integrity and complete confidentiality
- Be courteous, approachable, friendly and accommodating
- Ensure safe and effective services and environment
- To improve as a patient centred service through decision making and communication
- To maintain and develop our motivated and skilled work teams
- Through monitoring and auditing continue to improve our healthcare services
- Maintain high quality of care through continuous learning and training
- To guide our employees in accordance with diversity and equality
- To ensure effective and robust information governance systems
- Treat all patients and staff with dignity, respect and honesty.
CARE QUALITY COMMISSION
The Care Quality Commission has been set up to ensure that a wide range of health and social care services in England are meeting national standards of quality and safety. All GP Practices will be regulated by the Care Quality Commission from April 2013. If you would like to contact the CQC on 03000 616161 or at email@example.com if you would like to share an experience or a concern.
COMMUNITY SERVICES DIRECTORY
Download Community Services Directory Leaflet Here
Download our latest Newsletter
To visit patient.co.uk, please Click Here
To visit NHS Choices, please Click Here
TRAVEL HEALTH QUESTIONNAIRE
To take our Travel Health Questionaire, please Click Here
(Site updated 18/05/2017)